*  What is competency? The ability of an individual to do a job properly by having the appropriate knowledge, skills, attitude, and behaviors. 
*  Why is it important? To comply with all safety requirements, employees need to acquire the appropriate information and demonstrate the appropriate competencies related to their tasks.

* How to achieve it? Each organization must establish competency standards for its personnel scalable with their roles and responsibilities and train them according to those established standards.

Competency framework,

A competency framework is a structure that identifies and defines each individual competency required to work in an organization or part of an organization 
 It is necessary for organizations to define competencies to support the implementation of safety management for the different roles their personnel play

The competencies to perform those activities effectively, 

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2. Regulatory framework and intent
3. Oversight techniques
 4. Organizational safety performance
5. Organizational safety culture
6. Confidentiality of sensitive information
7. Communication skills
8. System interactions and interfaces (Systems thinking)
9. Analytical skills
10. Decision‐making skills
11. Open‐mindedness
12. Assertiveness
13. Teamwork
 14. Judgment
15. Human and organizational factors
16. Safety‐critical implications

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Conclusions,

1. Competency is a dimension of human performance that is used to reliably predict successful performance on the job.
2. Various competencies are required for both Civil Aviation and the service provider personnel for performing their safety management-related tasks properly.
3. It is necessary for organizations to define competencies in order to support the implementation of safety management for the different roles their personnel play.
4. Organizations should implement actions to address the gaps in order to ensure that their personnel is competent to perform their SMS duties.